The protection of your personal data is a main concern to us. Therefore we collect, process and use your personal data only in accordance with the German Data Protection Act (Bundesdatenschutzgesetz BDSG) as well as the German Telemedia Act (Telemediengesetz TMG).

Usage Data

Every time a website is accessed and every time a file is downloaded, data, relating to these events, are temporarily logged. The storage is used exclusively for system-related and statistical purpose as well as in exceptional cases to report offences.

The disclosure of the data to third parties or any other evaluation shall not take place unless there is a legal obligation to do so.

The following specific data is saved during every retrieval:

  • name of the file retrieved
  • quantity of data transferred
  • message, whether the retrieval was successful
  • a description of the type of web browser used
  • the operating system used
  • previously visited page
  • provider
  • the user’s IP address

Personal Data

Personal data will only be collected, processed and used by us when it is permitted by law or you have given your permission.


If you get in contact with us, we save your data for the purpose of processing an offer and in case further correspondence should take place. The use of the feedback system UserVoice requires a valid eMail address. Further information hereto please read section UserVoice.


We are pleased to inform you by means of our newsletter regarding our current offers.

In order to register for our newsletter, we need your eMail address. Please enter your eMail address in the field provided. After sending off your data, you will receive an eMail from us to the eMail address you provided, containing a confirmation link that you have to click on.

Your data are stored by us only for the purpose of distributing our newsletter. We also collect your IP address and the date of your registration, to prove the registration in case of doubt.

You can unsubscribe from the newsletter service and thereby object future usage of your data. Please contact: contact[at]volunteerworld[dot]com.


To register on our platform, you must register as volunteer or organization.

As part of the registration process we collect the following data from the volunteer:

  • Email
  • First Name
  • Last Name

As part of the registration process we collect the following data from the contact person of the organization:

  • Email
  • First Name
  • Last Name
  • Gender

Registration via social networks

You also have the possibility to log in over your Facebook, Twitter or Google+ account (hereinafter referred to "Social Media Account").

Therefore it is necessary to already be registered to the respective network or to establish a corresponding account. Please note that in order to register and use the social media account, the Privacy Policy and Terms of Use of the respective social network shall apply.

Logging on social networks:
If you decide to register with your respective social media account, as a first step, you will be directly forwarded to the respective social network website, where you have to login or register. If you are already logged-in, this query will be skipped.
Important: We are not able to collect your log in data.

Connecting to social networks:
As a second step, your account will be connected to the social network by a respective application on our website. Furthermore a link to the social respective networks Privacy Policy and Terms of Use will be shown.
In this step you will learn which profile data we can obtain.

To register, we finally need the same eMail address you stored with your respective social network account, so that we can contact you and create an access, regardless of your social network.

If you ever disconnect the connection between application and your profile, you will still be able to use your profile. In this case you can apply for a new password by using the function "forgot my password".

If you agree to the usage of your data stored in the respective network in order to use the platform, please establish the connection on the social network. Then you will be forwarded back to our registration.

Please not, that the step „Connection with online service on network” will be skipped, once you connected the social network with the respective application.

Now we adopted the provided data of the respective social network and created an account for you. In future you can always log in via the button "login".

Additional Information:

After completing this form of registration, we save the information which social network you used to log in. This information is saved in form of a key. We will never save your access data regarding the respective social network.

Should you change your data, which have been transmitted to us via the account you registered, these modifications must be made on our part too. We don’t receive automatically updated data.

Disconnect connection:
Should you decide to use the platform independently of a social network, you can disconnect the account with the social network. We then are no longer entitled to use data from your profile. Therefore you must request an own password via the function "forgot my password". If you like us to delete your data from the respective social network from your profile, you must delete your whole profile.


This website uses for the display of pictures ("Avatars") in the commentaries the external Avatar-Service Gravatar, which is operated by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110-4929, USA (“Automattic”). The eMail address in the commentaries will be transferred to Gravatar, in order to eventually display a picture which is linked to this eMail address. The eMail address will be transmitted encrypted to the servers of Gravatar; the pictures will be delivered to our website and will be integrated on the commentaries of our website. By displaying the pictures, Gravatar is able to collect your IP address. Further information on the exaltation and usage of data through Gravatar, you find on the Data Privacy Protection Instruction on Gravatar. If you do not want a picture which is linked to your eMail address be linked in the commentaries, your should use an eMail address, which is not stored by Gravatar.


We use the Service "UserVoice" by the firm UserVoice Inc., 121 2nd St Floor 4, San Francisco, CA 94105, USA, in order to collect feedback of users. By giving us feedback via UserVoice, you are agreeing to the collection and storage of your data (such as IP address, name and other voluntarily given data) on the server of UserVoice Inc. in the USA. Further details and information to the specific Privacy Policy of UserVoice may be found at By collecting, processing and using this data anonymized user profiles can be generated. Please view the Privacy Policy of UserVoice for more information.


For processing service requests of our customers, we use an external system of the provider Zendesk, 989 Market Street, Suite 300 San Francisco, CA 94102. Zendesk has by joining the “safe harbor” agreement between the European Union the United States of America, obliged to comply with the provisions of the European Union an appropriate level of data protection. The registration from Zendesk at the responsible US Department of Commerce is available here: For more information about Zendesk and dataprotection at Zendesk can be find here:
The use of Zendesk is designed to improve and accelerate our Customer Service. For further questions, please use the contact information below.

Use of Google Maps API

This website uses Google Maps on some pages to display interactive maps and to create directions. Google Maps is a map service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. By using Google Maps, information about the use of this website can be transferred to Google in the USA, including your IP address and the (starting) address you entered in the route planner.
If you visit a web page of our website that includes Google Maps, your browser directly connects to Google servers. The map will be transmitted from Google directly to your browser and then integrated into the website. We have no influence of the scope of data collected by Google in this way.
If you do not want Google to collect, process or use data about you from our website, you can deactivate JavaScript in your browser settings, however you will not be able to use the map function.
To learn more about how Google’s data collection, its further processing and the use of data, as well as your rights and your possibilities to configure your computer settings to secure your privacy, please visit Google privacy policies:

Rights of access/rectification/withdrawal

The user has the right to withdrawal at any time of the permission for data processing, storage and utilization with effect for the future. You have the right, at any time, to withdraw your consent, fully or partly, to the processing and use of your data. If you wish to do this, please send an eMail to contact[at]volunteerworld[dot]com.

Moreover you surely have the possibility to obtain free information at any time about our company and the stored information and/or let them be corrected, blocked and/or deleted.
If you wish to do so, please send an eMail to contact[at]volunteerworld[dot]com.